The issue affecting SSO logins to the Siteimprove platform is all sorted.
We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.
Posted May 06, 2026 - 16:08 UTC
Monitoring
A fix has been implemented and we are monitoring the results. SSO Users should now be able to successfully log into the Siteimprove platform via siteimprove.com and my2.siteimprove.com disruption free.
Posted May 06, 2026 - 15:30 UTC
Identified
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!
We'll continue to keep you updated.
Posted May 06, 2026 - 15:07 UTC
Investigating
We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform using SSO via siteimprove.com and my2.siteimprove.com.
Impact:
- Users who are already logged in should not experience disruption unless they log out or their session times out. - New login attempts may fail.
Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible.
We apologize for this inconvenience. We'll continue to keep you updated.