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Platform Operational
API Operational
Support Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2021
Resolved - The issues has been addressed and we are now seeing crawl information displayed correctly in the platform.
Feb 26, 17:53 UTC
Identified - We have identified the cause of the issue and are taking steps to address it. Updates will be provided once the fix has been implemented.
Feb 26, 17:12 UTC
Investigating - We are currently investigating an issue affecting the Crawl Status display in the platform. We are working on this issue as a high priority and will send out an update when new information becomes available.
Feb 26, 15:31 UTC
Feb 25, 2021
Resolved - The analytics ingestion queue has now caught up and we are seeing data appearing in the platform in a timely manner.
Feb 25, 21:20 UTC
Investigating - We are aware of a situation affecting ingestion of analytics data. We expect the slowdown to last for approximately 24 hours. All results are expected to ingest correctly once the delay has subsided.
Feb 25, 15:23 UTC
Resolved - This incident has been resolved.
Feb 25, 06:48 UTC
Update - Analytics data processing speed has improved significantly, and we expect all data to be processed and available in the platform within a couple of hours.
Feb 24, 16:01 UTC
Monitoring - Analytics Data processing is delayed which causes Live Analytics to not be available.

A fix has been implemented, and we are actively monitoring the results.
Feb 24, 13:26 UTC
Feb 24, 2021
Feb 23, 2021
Resolved - We are no longer seeing issues with the platform.
Feb 23, 20:29 UTC
Monitoring - We believe we have resolved the issues with slow performance at this time. Some users also reported problems with a NOTRANSLATION message appearing in place of some platform buttons/links. We are no longer seeing that issue appear as well. We will continue to monitor the situation for approximately 30 minutes to ensure there are no further concerns.
Feb 23, 19:59 UTC
Update - We continue to work on this issue as a high priority. Updates will be provided when new information is available. Users may continue to experience intermittent or brief periods of slow platform performance until the issue has been resolved.
Feb 23, 18:09 UTC
Update - We continue to work on this issue as a high priority. Updates will be provided when new information is available. Users may continue to experience intermittent or brief periods of slow platform performance until the issue has been resolved.
Feb 23, 16:11 UTC
Investigating - We are seeing issues with users experiencing slow responses or intermittent errors when using the Siteimprove platform currently. We are working on the issue as a high priority and will provide updates as new information becomes available.
Feb 23, 14:40 UTC
Feb 22, 2021
Completed - The scheduled maintenance has been completed.
Feb 22, 21:00 UTC
Update - Data processing speed has improved significantly, and we expect all data to be processed and available in the platform within 48 hours.
Feb 22, 14:41 UTC
Update - The issue with some customers not being able to access Analytics module has been resolved.

We are sorry for the inconvenience this may have caused.
Feb 22, 11:22 UTC
Update - We are seeing some customers not being able to access Analytics module.

The issue is identified and will be fixed shortly.
Feb 22, 10:32 UTC
Update - The Analytics database migration has been completed. However, data ingestion is taking longer time than expected and the maintenance window har been extended to reflect this.

The delay causes Live Analytics to not be available for a subset of our customers.

Engineers are looking into the issue as a high priority.

We will provide further updates as they become available.
Feb 21, 19:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:00 UTC
Scheduled - We are migrating Analytics customers to a new database in our Copenhagen Datacenter.

During this time, Analytics will be unavailable to a subset of our customers.

The affected customers will be notified upon logging in to the Siteimprove suite. We apologize for the interruption of the service.
Feb 15, 11:54 UTC
Feb 21, 2021
Feb 20, 2021
Feb 19, 2021

No incidents reported.

Feb 18, 2021
Resolved - This incident has been resolved.
Feb 18, 11:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 09:18 UTC
Investigating - The platform is currently experiencing a disruption and users are receiving error messages when attempting to load the interface. We are looking into the issue as a high priority and will update on progress as soon as more information is available.
Feb 18, 08:12 UTC
Resolved - The incident has been resolved.
Feb 18, 09:36 UTC
Monitoring - A fix has been implemented, and we are actively monitoring the results. Note that score calculations will be delayed.
Feb 17, 13:43 UTC
Identified - We are having issues with displaying performance scores. Measurements are working.
Feb 17, 10:25 UTC
Feb 17, 2021
Resolved - We were able to identify a small issue that has now been corrected. The crawl status is now displaying normally.
Feb 17, 18:12 UTC
Investigating - We are aware of an issue affecting the display of crawl status in the platform. While crawls appear to be executing normally, the status display in the platform is showing an error message. We are looking in the situation and will update again when new information is avaialble.
Feb 17, 17:08 UTC
Feb 16, 2021
Resolved - This incident has been resolved.
Feb 16, 15:02 UTC
Monitoring - Database is back online and systems available.
Feb 16, 09:40 UTC
Identified - We have to perform unscheduled database maintenance on one of our Quality Assurance databases in our Copenhagen Datacenter.

During this time Quality Assurance will be unavailable to a subset of our customers.

The database will be online again within one hour. We apologize for the interruption of the service.
Feb 16, 08:58 UTC
Resolved - We are seeing improved performance on the pre-publish feature and believe the immediate disruption has been addressed.
Feb 16, 15:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 08:29 UTC
Update - We are completing testing on a fix to address the issues with Pre-Publish in the Adobe and Drupal CMS plug-ins. We expect to be ready to deploy the changes tomorrow (Tuesday) and will update again once the deployment has been completed.
Feb 15, 15:28 UTC
Update - We are continuing to work on a fix for this issue.
Feb 15, 15:27 UTC
Identified - We have identified a potential issue intermittently impacting the use of pre-publish checks in some of our platform integrations. We are working on a fix for the issue, but do not expect to be ready to deploy the fix until Monday. We will update again when the update has been deployed.
Feb 12, 18:48 UTC
Investigating - Pre-Publish checks in Adobe and Drupal CMS Plug-ins are currently experiencing delays.
We are investigating this issue as a high priority. Updates will be sent out as new information becomes available.
Feb 12, 12:38 UTC
Feb 15, 2021
Resolved - This incident has been resolved.
Feb 15, 07:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 15, 07:21 UTC
Feb 14, 2021

No incidents reported.

Feb 13, 2021
Completed - The scheduled maintenance has been completed.
Feb 13, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 09:00 UTC
Scheduled - We will perform maintenance on one of our Analytics databases as preparation for database migration. This will cause Analytics to be unavailable on the platform and API for a subset of our customers during the maintenance period.
Feb 9, 08:52 UTC
Feb 12, 2021
Resolved - This incident has been resolved.
Feb 12, 07:30 UTC
Update - We are continuing to monitor for any further issues.
Feb 12, 06:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 06:52 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 06:41 UTC
Investigating - We are experiencing an issue that is causing intermittent error messages for users in the platform.

We are investigating this issue as a high priority. Updates will be sent out as new information becomes available.
Feb 12, 06:39 UTC