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Past Incidents
May 24, 2022
No incidents reported today.
May 23, 2022
Resolved -
The issue causing the platform outage has been resolved.
We’re sorry for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please feel free to submit a ticket via the grey "?" button located at the bottom right-hand-side of the Siteimprove platform.
May 23, 16:21 UTC
We’re sorry for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please feel free to submit a ticket via the grey "?" button located at the bottom right-hand-side of the Siteimprove platform.
May 23, 16:21 UTC
Monitoring -
A fix has been deployed and we’re monitoring to ensure platform stability.
Users should now be able to access the Siteimprove platform through all standard login options.
Next update in 30 minutes.
May 23, 16:06 UTC
Users should now be able to access the Siteimprove platform through all standard login options.
Next update in 30 minutes.
May 23, 16:06 UTC
Identified -
We’ve identified the root cause of the issue and we're working on a fix. Thank you for your continued patience.
Next update in 30 minutes.
May 23, 15:53 UTC
Next update in 30 minutes.
May 23, 15:53 UTC
Investigating -
We’re currently experiencing a service disruption.
Our Software Development Team is working to identify the root cause and implement a solution.
Users may be experiencing an "Oops! Something went wrong in our system" page when they trying to access the Siteimprove platform.
Next update in 30 minutes.
May 23, 15:36 UTC
Our Software Development Team is working to identify the root cause and implement a solution.
Users may be experiencing an "Oops! Something went wrong in our system" page when they trying to access the Siteimprove platform.
Next update in 30 minutes.
May 23, 15:36 UTC
May 22, 2022
No incidents reported.
May 21, 2022
No incidents reported.
May 20, 2022
No incidents reported.
May 19, 2022
No incidents reported.
May 18, 2022
No incidents reported.
May 17, 2022
Resolved -
This incident has been resolved.
May 17, 21:50 UTC
May 17, 21:50 UTC
Identified -
Crawls may still be delayed as our crawler is continuing to process through the queue backlog.
Next update in 4 hours.
May 17, 17:57 UTC
Next update in 4 hours.
May 17, 17:57 UTC
Update -
Our Software Development Team continues working to identify the root cause and implement a solution.
Next update in approx 4 hours.
May 17, 12:31 UTC
Next update in approx 4 hours.
May 17, 12:31 UTC
Investigating -
We’re currently experiencing a disruption with the Crawler service. Our Software Development Team is working to identify the root cause and implement a solution.
Users may be experiencing a delay in processing crawl data.
Next update in 4 hours.
May 17, 08:19 UTC
Users may be experiencing a delay in processing crawl data.
Next update in 4 hours.
May 17, 08:19 UTC
Resolved -
The incident regarding the Platform is resolved.
We apologize for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please submit a new ticket with the Support Team through our Help Center. You can access this via our "?" button located at the bottom right-hand-side of the Siteimprove platform.
May 17, 06:02 UTC
We apologize for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please submit a new ticket with the Support Team through our Help Center. You can access this via our "?" button located at the bottom right-hand-side of the Siteimprove platform.
May 17, 06:02 UTC
Monitoring -
We have implemented a fix and have confirmed login behavior is working correctly. However, due to the nature of the fix, customers may need to clear their browser cache.
We will continue to monitor the situation to ensure that the Siteimprove Platform is available normally.
May 17, 05:11 UTC
We will continue to monitor the situation to ensure that the Siteimprove Platform is available normally.
May 17, 05:11 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in 30 minutes.
May 17, 04:38 UTC
Next update in 30 minutes.
May 17, 04:38 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in 30 minutes.
May 17, 04:05 UTC
Next update in 30 minutes.
May 17, 04:05 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in 30 minutes.
May 17, 03:38 UTC
Next update in 30 minutes.
May 17, 03:38 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in 30 minutes.
May 17, 03:05 UTC
Next update in 30 minutes.
May 17, 03:05 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in 30 minutes.
May 17, 02:34 UTC
Next update in 30 minutes.
May 17, 02:34 UTC
Investigating -
We’re currently experiencing a service disruption.
Our Software Development Team is working to identify the root cause and implement a solution.
Users may be seeing the following error message after attempting to log into the Siteimprove platform:
- No issuer found for account: ######
- Login failed
- Oops, something went wrong!
Next update in 30 minutes.
May 17, 02:04 UTC
Our Software Development Team is working to identify the root cause and implement a solution.
Users may be seeing the following error message after attempting to log into the Siteimprove platform:
- No issuer found for account: ######
- Login failed
- Oops, something went wrong!
Next update in 30 minutes.
May 17, 02:04 UTC
Resolved -
The incident regarding the Platform is resolved.
We apologize for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please submit a new ticket with the Support Team through our Help Center. You can access this via our "?" button located at the bottom right-hand-side of the Siteimprove platform.
May 17, 00:36 UTC
We apologize for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please submit a new ticket with the Support Team through our Help Center. You can access this via our "?" button located at the bottom right-hand-side of the Siteimprove platform.
May 17, 00:36 UTC
Monitoring -
Our Software Development Team has implemented a fix and the Siteimprove Platform is now fully online.
Due to the scope of this event, we do expect there to be delays in data updates on some crawl data. Our systems are working to catch up on backlogged work.
We will continue to monitor the situation to ensure that the Siteimprove Platform is available.
May 17, 00:08 UTC
Due to the scope of this event, we do expect there to be delays in data updates on some crawl data. Our systems are working to catch up on backlogged work.
We will continue to monitor the situation to ensure that the Siteimprove Platform is available.
May 17, 00:08 UTC
Update -
Parts of the Platform are now loading, but we are continuing to work on further recovery. Thank you for your continued patience.
Next update in approx. 1 hour.
May 16, 23:30 UTC
Next update in approx. 1 hour.
May 16, 23:30 UTC
Update -
Parts of the Platform are now loading, but we are continuing to work on further recovery. Thank you for your continued patience.
Next update in approx. 30 min.
May 16, 22:58 UTC
Next update in approx. 30 min.
May 16, 22:58 UTC
Update -
Parts of the Platform are now loading, but we are continuing to work on further recovery. Thank you for your continued patience.
Next update in approx. 30 min.
May 16, 22:21 UTC
Next update in approx. 30 min.
May 16, 22:21 UTC
Identified -
We’ve identified the root cause of the issue and our Software Development Team is working on a fix. Thank you for your continued patience.
Next update in approx. 30 min.
May 16, 21:53 UTC
Next update in approx. 30 min.
May 16, 21:53 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 16, 21:34 UTC
Next update in approx. 30 min.
May 16, 21:34 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 16, 21:04 UTC
Next update in approx. 30 min.
May 16, 21:04 UTC
Investigating -
We’re currently experiencing a service disruption.
Our Software Development Team is working to identify the root cause and implement a solution.
Users may be experiencing an inability to access and/or log into the Siteimprove platform.
The next update is in 30 minutes.
May 16, 20:34 UTC
Our Software Development Team is working to identify the root cause and implement a solution.
Users may be experiencing an inability to access and/or log into the Siteimprove platform.
The next update is in 30 minutes.
May 16, 20:34 UTC
May 16, 2022
Resolved -
The issue affecting the inability to access and log into the platform has been resolved.
We’re sorry for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please feel free to submit a ticket via the grey "?" button located at the bottom right-hand-side of the Siteimprove platform.
May 16, 15:06 UTC
We’re sorry for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please feel free to submit a ticket via the grey "?" button located at the bottom right-hand-side of the Siteimprove platform.
May 16, 15:06 UTC
Monitoring -
A fix has been deployed and we’re monitoring to ensure customers are able to access and log into the platform.
Users should now be able to access and log into the platform.
Next update is in 30 minutes.
May 16, 14:43 UTC
Users should now be able to access and log into the platform.
Next update is in 30 minutes.
May 16, 14:43 UTC
Identified -
We’ve identified the root cause of the issue and we're working on a fix. Thank you for your continued patience.
Next update in 30 minutes.
May 16, 14:31 UTC
Next update in 30 minutes.
May 16, 14:31 UTC
Investigating -
We’re currently experiencing a service disruption.
Our Software Development Team is working to identify the root cause and implement a solution.
Users may be experiencing an inability to access and/or log into the Siteimprove platform.
Next update is in 30 minutes.
May 16, 14:22 UTC
Our Software Development Team is working to identify the root cause and implement a solution.
Users may be experiencing an inability to access and/or log into the Siteimprove platform.
Next update is in 30 minutes.
May 16, 14:22 UTC
May 15, 2022
No incidents reported.
May 14, 2022
No incidents reported.
May 13, 2022
Postmortem -
Read details
May 19, 18:51 UTC
May 19, 18:51 UTC
Resolved -
The incident regarding the Platform is resolved.
We apologize for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please reach out to your Customer Success Manager. You can also submit a new ticket with the Support Team through our Help Center. You can access this via our "?" button located at the bottom right-hand-side of the Siteimprove platform.
May 13, 02:41 UTC
We apologize for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please reach out to your Customer Success Manager. You can also submit a new ticket with the Support Team through our Help Center. You can access this via our "?" button located at the bottom right-hand-side of the Siteimprove platform.
May 13, 02:41 UTC
Monitoring -
Our Software Development Team has implemented a fix and the Siteimprove Platform is now online.
Due to the scope of this event, we do expect there to be delays in data updates on some crawl data and analytics event data. We do not expect any data loss; however, we will see a delay in updates as both the crawler and our analytics systems catch up on backlogged work.
We will continue to monitor the situation to ensure that the Siteimprove Platform is accessible.
May 12, 23:36 UTC
Due to the scope of this event, we do expect there to be delays in data updates on some crawl data and analytics event data. We do not expect any data loss; however, we will see a delay in updates as both the crawler and our analytics systems catch up on backlogged work.
We will continue to monitor the situation to ensure that the Siteimprove Platform is accessible.
May 12, 23:36 UTC
Update -
Our Software Development Team continues working to implement a fix for the issue that's causing the platform outage. Again, we thank you for your continued patience and we apologize for the inconvenience.
Next update in approx. 1 hour
May 12, 22:27 UTC
Next update in approx. 1 hour
May 12, 22:27 UTC
Update -
Our Software Development Team continues working to implement a fix for the issue that's causing the platform outage. Again, we thank you for your continued patience and we apologize for the inconvenience.
Next update in approx. 1 hour
May 12, 21:23 UTC
Next update in approx. 1 hour
May 12, 21:23 UTC
Update -
Our Software Development Team continues working to implement a fix for the issue that's causing the platform outage. Again, we thank you for your continued patience and we apologize for the inconvenience.
Next update in approx. 1 hour
May 12, 19:48 UTC
Next update in approx. 1 hour
May 12, 19:48 UTC
Update -
Our Software Development Team continues working to implement a fix for the issue that's causing the platform outage. Again, we thank you for your continued patience and we apologize for the inconvenience.
Next update in approx. 1 hour
May 12, 18:50 UTC
Next update in approx. 1 hour
May 12, 18:50 UTC
Update -
Our Software Development Team continues working to implement a fix for the issue that's causing the platform outage. Again, we thank you for your continued patience.
Next update in approx. 1 hour
May 12, 17:46 UTC
Next update in approx. 1 hour
May 12, 17:46 UTC
Update -
Our Software Development Team continues working to implement a fix for the issue that's causing the platform outage. Again, we thank you for your continued patience.
Next update in approx. 1 hour
May 12, 16:46 UTC
Next update in approx. 1 hour
May 12, 16:46 UTC
Update -
Our Software Development Team continues working to implement a fix for the issue that's causing the platform outage. Again, we thank you for your continued patience.
Next update in approx. 1 hour
May 12, 15:46 UTC
Next update in approx. 1 hour
May 12, 15:46 UTC
Update -
Our Software Development Team continues working to implement a fix for the issue that's causing the platform outage. Again, we thank you for your continued patience.
Next update in approx. 30 min.
May 12, 15:14 UTC
Next update in approx. 30 min.
May 12, 15:14 UTC
Update -
Our Software Development Team continues working to implement a fix for the issue that's causing the platform outage. Thank you for your continued patience.
Next update in approx. 30 min.
May 12, 14:21 UTC
Next update in approx. 30 min.
May 12, 14:21 UTC
Identified -
We’ve identified the root cause of the issue and our Software Development Team is working on a fix. Thank you for your continued patience.
Next update in approx. 30 min.
May 12, 13:34 UTC
Next update in approx. 30 min.
May 12, 13:34 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 12, 13:08 UTC
Next update in approx. 30 min.
May 12, 13:08 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 12, 12:41 UTC
Next update in approx. 30 min.
May 12, 12:41 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 12, 12:08 UTC
Next update in approx. 30 min.
May 12, 12:08 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 12, 11:41 UTC
Next update in approx. 30 min.
May 12, 11:41 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 12, 11:10 UTC
Next update in approx. 30 min.
May 12, 11:10 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 12, 10:35 UTC
Next update in approx. 30 min.
May 12, 10:35 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 12, 10:08 UTC
Next update in approx. 30 min.
May 12, 10:08 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 12, 09:31 UTC
Next update in approx. 30 min.
May 12, 09:31 UTC
Update -
Our Software Development Team continues working to identify the root cause of the service disruption.
Next update in approx. 30 min.
May 12, 09:05 UTC
Next update in approx. 30 min.
May 12, 09:05 UTC
Investigating -
We’re currently experiencing a service disruption.
Our Software Development Team is working to identify the root cause and implement a solution.
Next update in approx. 30 min.
May 12, 08:27 UTC
Our Software Development Team is working to identify the root cause and implement a solution.
Next update in approx. 30 min.
May 12, 08:27 UTC
May 12, 2022
May 11, 2022
No incidents reported.
May 10, 2022
No incidents reported.