Analytics - Partial outage

Incident Report for Siteimprove

Resolved

This incident has been resolved.

Posted Mar 06, 2023 - 10:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 06, 2023 - 08:35 UTC

Update

We are continuing to investigate this issue.
We will have an update in the next hour. Stay tuned!

Posted Mar 06, 2023 - 07:37 UTC

Investigating

We've discovered that a server that processes Analytics data has become unresponsive. This has resulted in users seeing Live Analytics showing 0 visits under the Analytics overview.
Our Software Development Team is working on a fix.
We’ll have an update in the next hour. Stay tuned!

Posted Mar 06, 2023 - 06:36 UTC

This incident affected: Products (Analytics / Usability).