Support Services Outage - Customers are unable to start a Live Chat

Incident Report for Siteimprove

Resolved

This incident has been resolved.

Posted Mar 30, 2022 - 08:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 30, 2022 - 08:03 UTC

Investigating

We’re currently experiencing a service disruption. The 'Live Chat' option located in the " ? " launcher that's located in the bottom right hand side of the platform is unavailable.

Our Software Development Team is working to identify the root cause and implement a solution.

Posted Mar 29, 2022 - 19:47 UTC

This incident affected: Support Services.