Crawls delayed for some customers

Incident Report for Siteimprove

Resolved

The crawl queue is now back to normal and so we're no longer experiencing delays in crawls. We apologize for the inconvenience.

Posted Aug 14, 2019 - 18:14 UTC

Update

The issue has now been fixed, however, it will still take some hours before all delayed crawls have been caught up with.

Posted Aug 14, 2019 - 13:25 UTC

Identified

We've decided to restart the involved database, in order to fix the issue. This will make the platform inaccessible to affected customers, but those customers should currently be outside of normal business hours.

Posted Aug 14, 2019 - 12:54 UTC

Investigating

We're having database-related issues which is causing crawls for a subset of our US, Canadian, Australian and New Zealand customers to be delayed. We're working on a solution to the problem.

Posted Aug 14, 2019 - 12:34 UTC

This incident affected: Platform and API / Integrations.