Platform –Login Issues for Some Users

Incident Report for Siteimprove

Resolved

Nice! The issue affecting the platform login is all sorted.
We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Posted May 14, 2025 - 14:10 UTC

Monitoring

Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users.

Users should be able to log into the platform normally. We'll continue to monitor to ensure there are no further disruptions.
Posted May 14, 2025 - 13:16 UTC

Update

Uh oh! We're having some trouble with login.
Some users might be seeing login errors when trying to sign in.
We're on it and working to fix things as soon as possible!
Posted May 14, 2025 - 11:06 UTC

Update

We are continuing to investigate this issue.
Posted May 14, 2025 - 11:05 UTC

Investigating

Uh oh! We're having some trouble with login.
Some users might be seeing login errors when trying to sign in.
We're on it and working to fix things as soon as possible!
Posted May 14, 2025 - 11:00 UTC
This incident affected: Platform.